Secrets.ai: what it costs, who bills you, and how you leave cleanly

Secrets.ai is one of the most searched brands in this catalogue in German-speaking markets — and the queries almost never ask about features. People ask whether it is safe, who owns it, what appears on the bank statement, and how to leave.

This page answers in that order, only as far as the vendor itself discloses. Up front: on exit, Secrets.ai is better than the category average; on publishing free-tier limits, it is worse.

Free account: 200 Moments and an expiry date

At signup you get 200 Moments once and one custom character. Moments are the internal currency for images, video, and voice calls; text does not spend Moments, but the free tier has a daily message limit.

How high that daily limit is remains unpublished — the UI shows a server-side number and a countdown. Browsing with no account is tighter still and cannot generate images.

The second limit is easy to miss: on the free tier, generated images and videos are deleted after 14 days.

Prices — and the strikethrough trick

Two tiers publish cash prices. Premium costs 19.99 $ per month or 109.99 $ per year, which the vendor presents as 9.17 $ per month. Ultimate costs 39.99 $ per month or 319.99 $ per year, presented as 26.67 $ per month.

Beside each sits a strikethrough list price: 39.99 $ for Premium, 79.99 $ for Ultimate. The struck Premium list price is exactly Ultimate’s regular monthly amount, and the advertised 77 and 67 percent discounts are calculated against that reference.

What is missing: UI copy mentions four plan names — Lite, Plus, Premium, Ultimate — but only two have public prices. A card-tied trial is not advertised.

Moments: what still costs after the plan

Premium includes 8000 Moments per month; Ultimate 15000; messages are unlimited on both. All visuals and voice draw on that pool, which refills monthly.

Top-ups give subscribers a bump: 10 percent more Moments on Premium, 15 percent on Ultimate — a clear signal that top-ups are expected. Separate rate limits can pause fast writers or generators; the wait length is unpublished.

What is banned and how it is enforced

The prohibited-content policy splits two groups. Banned without exception: underage depictions including trying to make a character younger, non-consensual sexual content even as fiction, sexual content with identifiable real people including deepfakes, and trafficking-related material — with permanent bans and law-enforcement reports threatened. Context-dependent limits cover extreme violence, self-harm, hate speech, extremism, and crime how-tos.

Checks run both ways: inputs before reply, outputs against classifiers, flagged cases by humans; reports answered within five business days per the vendor. All visible content is described as fully AI-generated with a claimed 2257 exemption. Minimum age 18.

Who owns it — and what hits the statement?

The most common trust question — who is behind it — gets no corporate name on the consumer site. The load-bearing clue is the billing descriptor: subscriptions and Moments purchases appear as “S LABS INC.” per the vendor. That does not look like an adult brand, which helps discretion; we did not verify a real statement.

Data collection is sparse, and here that is a plus: signup needs email only — no real name, phone, or ID. No native app, so no store listing either.

Ignore one marketing figure: the signup window advertises 1000000+ companions without saying what is counted.

Cancel: where this vendor beats most of the category

You can end the plan in the account on the subscription page, without a support ticket. Access lasts to the end of the paid period; then the account drops to free; chats, memories, custom characters, and generated content are kept per the vendor. Upgrading credits unused time.

A separate refund policy (dated 10 April 2026): cancel in settings or by emailing support. EU and UK buyers can withdraw the first purchase within 14 days — using Premium features does not forfeit the right; you get residual value pro-rata. Renewals are excluded; crypto is never refunded. In a category where others ban refunds or force support-only cancels, this is the friendliest exit in this catalogue.

Open: what happens to purchased Moments after cancel. And because free-tier media deletes after 14 days, save anything important first.

How this page was made

We did not subscribe to Secrets.ai. Every figure comes from public vendor pages — pricing, terms, prohibited-content policy, web-app manifest — linked below as read on 3 September 2026; the refund policy was read on 8 September 2026.

We do not weigh Trustpilot-style portals we did not harvest. Vendor claims bind on price, limits, billing name, and rules; not on chat quality or image looks. Where the vendor publishes nothing — daily free message cap, Lite/Plus prices — this page says so.

Common questions about Secrets.ai

How much does Secrets.ai cost?

Premium 19.99 $/month or 109.99 $/year (9.17 $/mo). Ultimate 39.99 $/month or 319.99 $/year (26.67 $/mo). Lite and Plus have no public price.

Is Secrets.ai free?

Yes: 200 Moments once and one character; daily messages capped at an unpublished height. Free media deletes after 14 days.

How do I cancel Secrets.ai?

In-account on the subscription page, or email support. Access to period end, then free tier; chats and characters kept.

What appears on the bank statement?

Per the vendor: “S LABS INC.” — not the brand name. We did not verify a statement.

Is Secrets.ai legitimate?

Checkable positives: cancel without support, email-only signup, detailed content policy, neutral billing name. Gaps: unnamed operator, unpublished free caps, two unnamed-price tiers.